Policies

Our Policies

Safeguarding Policy

Equality & Diversity Policy

Health and Safety Policy Statement

Risk Assessment Policy

The Baldwin Trust Safeguarding Policy

Policy Policy statement

The Baldwin Trust aim to ensure that any children, young people, or adults at risk, are protected and kept safe from harm while they are with staff or volunteers in this organisation, and that we will challenge abuse whenever it is encountered during our activities. We will ensure our staff and volunteers era carefully selected, screened, trained, and supervised. We consider child safeguarding, adult safeguarding and protection from sexual exploitation and abuse to be very important and The Baldwin Trust undertakes to ensure that all staff and volunteers who work with children, young peooplre adults at risk have been checked under recognised procedures and have received information that will enable them to recognise the signs of abuse and to follow the referral procedure to report any safeguarding concerns.

We also recognise that we have a legal duty under the Child Protection Acts) and The Human Rights Acts) to ensure that we act appropriately if we encounter any child, young persons, or adult at risk protection issue.

Scope of the policy

The policy is to be used by any member of staff or volunteer working directly with children and young people, and adults at risk, and to any other support staff or Trustees of the organisation who become involved in a child protection concern in the course of their work. Children, young people, adults at risk and parents/carers are informed of the policy as appropriate.

The policy applies to anyone with whom we are in contact in the course of our work, who is a child, a young person, or adult at risk. Where the policy or procedure refers to a 'child' or 'young person' we mean anyone who has not yet reached the age of 18 years. Where the policy refers to an 'Adult at Risk', we mean anyone who is 18 years or older and who is vulnerable according to the definition in the Leicester Safeguarding Adults Board Policy and Procedure. This policy will be reviewed, endorsed, and approved by the Trustees annually, when legislation changes and following any internal change.

Purpose of this Policy and Procedure

This policy and procedure set out how The Baldwin Trust implements safeguarding for children, young people, and adults at risk with whom they come into contact within the course of their work.

We are committed to devising and implementing policies so that everyone within the organisation accepts their responsibilities for safeguarding children, young people and adults at risk from abuse and neglect. This means following procedures to protect them and reporting any concerns about their welfare to the appropriate authorities.

This policy and procedure will help us to achieve this by:

Supporting us to safeguard children, young people, and adults at risk in practice, by defining abuse and informing us what to do.
Ensuring we all work to the same policy and procedure.
Making sure we are accountable for what we do.
Being clear what roles and responsibilities we all have in safeguarding.
Saying what staff can expect from the organisation to help them work effectively.

Who is a Child, Young Person, Adult at Risk?

Child/Young Person

A child or young person means someone who is under 18 years of age, that is, has not reached their 18th birthday. This could refer to the child/young person we are working with directly, or the child of one of these young persons, or of another person, with whom we are in contact in the course of our work.

When concerns are raised about the child of a service user (child or vulnerable adult), the needs of the youngest takes precedence.

Adult at Risk

This policy applies to any 'Adult at Risk', defined by the following: Any person aged eighteen or over who-

Is or may need community care services by reason of mental or other disability, age or illness; and
Is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation.

Objectives of Policy

We will achieve the outcome by having these things in place:

Safe organisational ethos.
Safe environment.
Safe processes for working with service users.
Safe collection and use of information, and ways of communicating.
Safe staff and volunteers.

Principles

In support of these objectives, we are committed to the following principles.

To achieve a safe ethos, we will:

Promote the safety of children, young people, and adults at risk in all our activities.
Treat all children, young people and adults fairly in being able to access services which meet their needs, regardless of gender, ethnicity, disability, sexuality or beliefs.

To achieve a safe environment, we will:

Ensure the welfare and safety of children, young people and adults at risk is paramount in all our activities.
Take all reasonable steps to protect service users from harm, discrimination, and degrading treatment.
Regularly assess and review safety risks which arise from premises, activities, and equipment.

To achieve safe processes, we will:

Take all suspicions and allegations of abuse, from inside or outside the organisation, seriously, and respond to them promptly and appropriately
Be clear about everyone's roles and responsibilities
Implement safeguarding procedures that are compliant with the expectations of the Leicester City and County safeguarding arrangements.
Have in place clear arrangements for how we would respond to concerns about how we implement safeguarding in practice within the organisation.

To achieve safe information, we will:

Be clear with service users how the things they tell us will be used.
Communicate promptly and clearly within The Baldwin Trust and with external agencies and follow the requirements of information sharing protocols in Leicester and Leicestershire.
Keep good records of our work with service users and also of our management of volunteer's work.
Hold service users' information with care, and use ti for agreed purposes only.

To achieve safe staff, we will:

Recruit trustees, staff and volunteers with regard to their suitability for work with children, including use of enhanced Disclosure and Barring Service checks where appropriate.
Provide Trustees, staff and volunteers with guidance and training in their safeguarding role, and ensure they have access to our policies and procedures.
Make sure everyone always has access to advice on safeguarding in the course of their work.
Be clear with everyone what their individual role and responsibility is in safeguarding.
Support staff and volunteers to carry out their job with appropriate supervision.

What is Child Abuse or Neglect?

Abuse and neglect are forms of maltreatment of a child. Somebody may abuse or neglect a child by inflicting harm, or by failing to act to prevent harm Abuse means a child's rights and needs are not being met as defined in The Children's Act 2004 and the United Nations Convention on the Rights of the Child (1989). Children may be abused in a family or in an institutional or community setting; by those known to them or, more rarely, by a stranger. Abuse may occur through the actions of an adult or adults, or another child or children. Further detailed definitions of types of abuse are contained in

Appendix 1.

Where a child is disabled, injuries or behavioural symptoms may mistakenly be attributed to his/her disability rather than the abuse. Similarly, where a child is black or from a minority ethnic group, aggressive behaviour, emotional and behavioural problems, and educational difficulties may be wrongly attributed to racial stereotypes, rather than abuse. Cultural and religious beliefs should not be used to justify hurting a child. Safeguards for all children and young people are the same regardless of disability or ethnicity.

What is abuse of an Adult at Risk?

Abuse is a violation of a person's rights or dignity by someone else. It can be done by anyone including relatives and family members, professional staff, paid care workers, volunteers, other users of services, neighbours, friends and associates or strangers. Definitions of abuse are contained in Appendix 2.

Dealing with any Concerns and Reporting Procedure

Inform

During your work with The Baldwin Trust you may:

hear children's or vulnerable adult conversations of an inappropriate nature.
see worrying behaviour in the treatment of a child or adult at risk.
witness a disclosure directly to you.

which may be cause for concern.

If a child or adult at risk discloses information

Never guarantee absolute confidentiality as Child Protection will always have precedence over any other issues.
Listen rather than question him / her directly. Offer him / her reassurance without making promises and take what they say seriously.
Allow them to speak without interruption. Accept what is said and do not overreact.
Advise that you will try to offer support, but that you must pass the information on
Explain what you have to do and whom you have to tell and that ti can't be kept secret.

Reporting your concerns

Report your concerns as soon as possible and at the latest within 24 hours of the incident.

The process for raising and dealing with any concerns or allegations is as follows:

➢ First step

Any member of staff (paid or unpaid from The Baldwin Trust is required to report any concerns in the first instance to their Designated Safeguarding Lead (DSL) or their Deputy.

Complete the Baldwin Trust 'Record of Concern' form (see Appendix 3)

Do this as soon as possible after the disclosure whilst it is still fresh information.
Write in pen (NOT pencil) and write eligibly and clearly.
Use the person's exact words as much as possible.
If you can't access a 'Record for Concern' form, write the information down on a piece of paper and then write it up on the 'Record for Concern' form as soon as possible afterwards. Keep both versions of the report together.
If you need to make any additions to the report, add this as an addendum, signing and dating it

➢ Second step

DSL or Deputy to contact Leicestershire Count Council

Children: First Response Team for urgent concerns 0116 3050005
Vulnerable Adults: Adult Social Care (within working hours) 0116 3050004
Vulnerable Adults: Emergency Duty Team (out of working hours) 0116 2551606

If the child or vulnerable adult is in immediate danger, call the police on 999.

You can also contact the NSPCC directly on 0808 8005000.

➢ Third step

Follow the advice provided.

The Baldwin Trust will require a copy of the 'Record for Concern' form, which will be stored in a confidential file.

Any safeguarding concerns will be passed on to the Designated Safeguarding Lead or their Deputy immediately or as soon as practical and they will help to deal with the issue. The police will be contacted if it is thought a crime has been committed.

If any concerns involve or are about the Designated Safeguarding Lead or their Deputy, then they should contact the relevant local authority in the city or county on the contact numbers listed below.

Whistleblowing

The Baldwin Trust recognises its duty to report concerns or allegations against its own staff (paid or unpaid within the organisation or by a professional from another organisation.

If you have concerns about a member of The Baldwin Trust, please follow the three steps in the Disclosure Procedures above.

If the concern or allegation is against the Designated Safeguarding Lead or their Deputy, then contact the local authority for advice (see second step).

You can also contact the NSPCC Whistleblowing Advice Line to report your concerns and/or if

Your organisation doesn't have clear safeguarding procedures to follow.
You think your concern won't be dealt with properly or may be covered-up.
You've raised a concern, but it hasn't been acted upon.
You're worried about being treated unfairly.

The NSPCC Whistleblowing Advice Line can be contacted on 0800 0280285.

Contact Details

Designated Safeguarding Lead: Richard Jayes 07592 621120

Further information and contacts to report any concerns in the city:

Children:

Phone: 0116 454 1004 (24-hour service) or contact the police on 0116 222 2222

Visit: Customer Service Centre, 91 Granby Street, LE1 6FB to call from a free telephone.

Adults

Telephone: 0116 454 1004 (Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm) Emergency number: 0116 255 1606 (6pm to 8am) Visit: Customer Service Centre, 91 Granby Street, LE1 6FB

Leicester Safeguarding Children Board: https://www.lcitylscb.org/contact-us/

Leicester Safeguarding Adults Board: https://www.leicester.gov.uk/health-and-social-care/adult-social-care/safeguarding-adults-board/

Leicester City Council: https://www.leicester.gov.uk/contact-us/concerned-about-a-child-or-an-adult/

Further information and contacts to report any concerns in the County:

Children:

First Response Children's Duty Team - 0116 305 0005 (24-hour line)

Adults:

Adult Social Care: 0116 305 0004 (Monday to Thursday, 8.30am to 5pm, Friday 8.30am to 4.30pm)

Emergency Duty Team: 0116 255 1606 (Evenings, weekends, Bank Holidays)

Leicestershire & Rutland Safeguarding Boards: for children and adults: https://lrsb.org.uk/

Date Issued November 2024 Review no later than: November 2025

The Baldwin Trust Equality & Diversity Policy

Purpose

This policy sets out the Baldwin Trust's commitment towards the development of inclusive and supportive learning and working environments where all individuals have the opportunity to fulfil their potential.

Scope

This policy applies to all members, visitors, contractors, and individuals with honorary status will also be expected to abide by this policy.

Definitions

A set of definitions used in this policy is set out in Appendix .1

Legislative Context

This policy is set within the following legislation:

The Equality Act 2010
Rehabilitation of Offenders Act (1974)
Health and Safety at Work Act (1974)
Trade Union Reform and Employment Rights Act (1993)
Criminal Justice and Public Disorder Act (1995)
Protection from Harassment Act (1997)
Crime and Disorder Act (1998)
Human Rights Act (1998)
Employment Relations Act (1999)
Management of Health and Safety at Work Regulations (1999)

This policy will be reviewed in the light of any new legislation.

Policy Statement

The Baldwin Trust is committed to supporting, developing and promoting equality and diversity in all of its practices; and it aims to establish an inclusive culture, free from discrimination, harassment, and victimisation.

The Baldwin Trust will, in carrying out its activities, have due regard to:

The promotion of equality of opportunity.
The promotion of good relations between different groups.
The elimination of unlawful indirect and direct discrimination.

In publishing this policy statement, the Baldwin Trust is committing to the following principles:

To use equality information to inform the Baldwin Trust's planning activities.
To be active in meeting the public sector general and specific equality duties which will be informed by data and considered analysis.
To deliver and monitor the equality and diversity policy using evidence-based data.
To support members to meet their equality and diversity responsibilities through learning and development programmes.
To ensure that equalities information is accessible, current, and shared openly whilst observing data protection.
To monitor all stages of the employment and volunteering process, with a view to acting where appropriate.
To work towards establishing a workforce and volunteer base that reflects the diversity of local and regional communities.

Responsibilities

The Chairperson is responsible for implementing this policy statement and in doing so entrusts the Baldwin Trust to:

Ensure that the Baldwin Trust meets its legal obligations relating to equality and diversity.
Oversee the development, monitoring and implementation of the Baldwin Trust's equality and diversity policies and practice.

The Baldwin Trust's Trustees are responsible for:

Ensuring that procedures relating to staff and volunteer recruitment, selection, career development, discipline and grievance are carried out in accordance with the statutory duties to promote equality and eliminate discrimination.
Fostering a culture in which equality and diversity considerations are embedded into their work areas.
Ensuring members are encouraged and enabled to reach their full potential, irrespective of their background or protected characteristic.
Conducting equality analysis on policies and procedures to demonstrate that they have paid due regard to the needs of individuals with protected characteristics.
Ensuring reasonable adjustments are made available for members in accordance with the requirements of current legislation.

Members of the Board of Trustees are responsible for:

Supporting, implementing and abiding by the aims and contents of this policy statement.
Using their role to promote equality of opportunity for members.
Contributing to an inclusive environment which celebrates diversity.

Communication

This policy is available to all members and the general public.

Breach of the policy

The Baldwin Trust will take seriously any instances of non-adherence to the Equality and Diversity Policy by members and visitors. Any instances of non-adherence will be investigated with the intent of resolving such matters.

Anyone who believes there has been a breach of this policy may raise this through the Board of Trustees.

Review

The policy will be reviewed every two years by the Board of Trustees.

Date issued: September 2023 Review no later than August 2025

Appendix 1

Definitions

Direct discrimination

Actions where people are treated less favourably than others on the grounds related to their identity as one of the above protected groups.

Diversity

Recognising, valuing, and taking account of individuals' different backgrounds, knowledge, skills and experiences to create a more productive and effective community.

Equal opportunity

This is the right of individuals and protected groups to equality of access and outcome in employment and service delivery.

Equality

A situation where all are enabled to participate and where everyone can fulfil their potential.

Equality analysis

Equality analysis is a way of considering the effect on different groups protected from discrimination by the Equality Act, such as people of different ages. There are two reasons for this:

To consider if there are any unintended consequences for some groups.
To consider if the policy will be fully effective for all target groups.

It involves using equality information, and the results of engagement with protected groups and others, to understand the actual effect or the potential effect of your functions, policies, or decisions. It can help you to identify practical steps to tackle any negative effects or discrimination, to advance equality and to foster good relations.

Harassment

There are three types of harassment which are unlawful under the Equality Act:

Harassment related to a relevant protected characteristic.
Sexual harassment.
Less favourable treatment of a person because they submit to or reject sexual harassment or harassment related to sex.

Pregnancy and maternity are not protected directly under the harassment provisions, however, unwanted sexual behaviour will amount to harassment related to sex.

Indirect discrimination

This occurs where a condition or requirement has been put in place which applies to all, but, in practice, has a detrimental effect upon a group of individuals that cannot be fully justified.

Positive action

This is action taken by an organisation to provide development opportunities for 'Protected groups' who are demonstrably and statistically under-represented within the organisation.

Protected groups

Equality legislation currently provides protection against unlawful discrimination in employment and service delivery on the following grounds:

Age Disability Gender Identity

Marriage and civil partnership

Maternity and Paternity

Race

Sex

Religion and Belief

Sexual orientation

Victimisation

This is the treatment of someone less favourably because they have made or might make a complaint about discrimination under one of the above protected group categories.

The Baldwin Trust Health and Safety policy statement

We have a duty of care to our clients, the general public and our volunteers to control any health and safety issues arising from our activities.
We will observe best practice as advised by relevant organisations.
To regularly consult with our volunteers on health and safety issues which may arise.
To provide and maintain safe boats and any installed appliances and equipment.
To ensure we abide by COSHH guidelines.
To provide information, instruction and supervision to all our volunteers.
To ensure our volunteers are competent to do their allotted tasks by providing adequate training.
To ensure our volunteers are aware of all the risks associated with operating narrowboats on inland waterways.
To ensure volunteers involved with maintenance follow safe practice.
To review and revise this policy at regular intervals guided by the HSE (document HSG192)

Date Issued February 2025 Review no later than February 2026

The Baldwin Trust Volunteering Policy

Introduction

The Baldwin Charitable Trust exists to enhance the health and well-being of the disadvantaged, of all ages, within our communities

In line with this mission The Baldwin Trust seeks to involve volunteers to:

Ensure our services meet the needs of our clients and their carers.
Provide new skills and perspectives.
Increase our contact with the local community we serve.
Reduce loneliness.
Increase access to the rivers and countryside of the local counties for learning opportunities.

Principles

This Volunteering Policy is underpinned by the following principles:

The Baldwin Trust will ensure that volunteers are properly integrated into the organisational structure and that mechanisms are in place for them to contribute to The Baldwin Trust's work.
The Baldwin Trust does not aim to introduce volunteers to replace paid staff. (if this applies)
The Baldwin Trust expects that staff at all levels will work positively with volunteers and, where appropriate, will actively seek to involve them in their work. (if this applies)
The Baldwin Trust recognises that volunteers require satisfying work and personal development and will seek to help volunteers meet these needs, as well as providing the training for them to do their work effectively.

Practice guidelines

The following guidelines deal with practical aspects of the involvement of volunteers

Recruitment

Initially, an application form is sent to prospective volunteers to fill in; this includes the request for references. The applicant is then interviewed to find out what they would like to do, their skills, suitability and how best their potential might be realised

Volunteer agreements and voluntary work outlines

Each volunteer will be inducted at a formal induction meeting, handed a volunteer pack and asked for their verbal agreement to abide by the policies as stated in the documents.

The Baldwin Trust has no intention of creating an agreement or contract with any volunteers.

Expenses

A "crew allowance" will be paid at the end of each season for all trips completed. Bona Fide expenses will be paid for volunteer tasks achieved outside of normal manning duties.

Induction and training

Al volunteers will receive an induction into The Baldwin Trust and their own area of work. Training will be provided as appropriate.

Support

All volunteers will have a named person as their main point of contact. At the outset, this will normally be the Training Manager or one of the training team supported by the Crew Allocation Manager. They will be provided with regular supervision to feedback on progress, discuss future development and air any problems

The volunteer's voice

Volunteers are encouraged to express their views about matters concerning The Baldwin Trust and its work.

Insurance

Al volunteers are covered by The Baldwin Trust's insurance policy whilst they are on the premises or engaged in any work on The Baldwin Trust's behalf.

Health and safety

Volunteers are covered by The Baldwin Trust's Health and Safety Policy, a copy of which is in your induction pack

Equal opportunities

The Baldwin Trust operates an Equal Opportunities policy in respect of both paid staff and volunteers. A copy is in the induction pack. Volunteers will be expected to have an understanding of and commitment to our Equal Opportunities policy.

Problem solving

We aim to identify and solve problems at the earliest possible stage. A procedure has been drawn up for dealing with complaints either by or about volunteers. Please refer to Safeguarding Policy in the induction pack.

Date Issued January 2024 Review no later than January 2025

Our contact details:

Name: The Data Protection Officer

Address: c/o 28 Holbourne Close, Barrow upon Soar, Leicestershire, LE12 8NE

E-mail: chair@baldwintrust.co.uk

The type of personal information we collect:

We currently collect and process the following information where necessary:

Name
Address
Email address
Telephone number
Emergency Contact details
Financial information

How we get your personal information and why we collect it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To enquire about our trips, especially relating to dates, times, routes and access requirements
To book and pay for a trip
To volunteer with us
To donate to the Trust
To provide information about our services and
To purchase items from us.

This data can be collected in a number of ways, such as online forms, telephone calls, personal contact, emails or by letter.

We use the information that you have given us to:

Directly or indirectly provide the Trust's services. We may share this information with:
Appointed bona fide sub-contractors for example DigiTickets, who undertake our online booking system, together with their nominated payment gateway.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by chair@baldwintrust.co.uk

How we store your personal information:

Your information is securely stored by referenced checked volunteers and specifically appointed sub-contractors.

We only keep your information for as long as we need it to fulfil the purposes for which it has been given to the Trust. We will then dispose of this information by either removing it from our electronic records of physically destroying any paper records.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at chair@baldwintrust.co.uk or 28 Holbourne Close, Barrow upon Soar, Leicestershire, LE12 8NE if you wish to make a request

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at:

The Data Protection Officer

c/o 28 Holbourne Close, Barrow upon Soar, Leicestershire, LE12 8NE or by emailing chair@baldwintrust.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Date Issued February 2025 Review no later than April 2026

Cookies Policy

Google Analytics and Google Adwords

To enable us to make improvements to our website content and functionality, we use Google Analytics to monitor how people use our website.

Google Analytics helps us to understand which pages of our website people visit, how long they spend on each page, which documents are downloaded, whether there are problems when completing forms and which links people access

Data may also be collected and put together to make inferences about things such as your age, geographical location and interests, and it may be used by Google Adwords to display our adverts to you.

Anonymous data is passed to us from Google so we are unable to personally identify you. We do not hold any personal data collected by Google Analytics, nor can we access the data. You are therefore subject to Google Analytics' Data Privacy and Security. You can opt out of Google Analytics' tracking at any time by using Google Analytics' Opt-Out Browser Add-on.

You can opt out of personalised adverts by Google Adwords at any time by using your Ads Settings.

Website Links

We sometimes insert links on our website to other websites which we believe provide helpful and interesting information. However, you should note that we do not have any control over these other websites and such sites are not governed by this privacy statement. Once you have used any of these links to leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites.

Policy Amendments

We may, from time to time, update this Policy by posting a new version on our website. You should check this page occasionally to ensure you are familiar with any changes.

Cookies For Online Users

The Baldwin Trust website does not automatically capture or store personal information, other than logging the user's IP address and session information, such as the duration of the visit and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics which The Baldwin Trust uses to evaluate use of the site.

Cookies are used for accessibility only; we do not use cookies for collecting user information. You may use your internet browser setting to disable new cookies being created and to delete those already captured.

Please be aware that disabling cookies may affect your browser experience when using the Baldwin Trust website.

Blocking Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Information on how to block cookies can usually be found within the "Help" feature of your browser. Information can also be found on the main browser websites. www.apple.com/safari (Apple Safari) www.google.com/chrome (Google Chrome) www.microsoft.com (Internet Explorer) www.mozilla-europe.org/en/firefox (Mozilla Firefox) www.opera.com (Opera)

Date Issued February 2025 Review no later than: June 2026

Access Policy

1. Marinas, Moorings and Boats

This statement is not intended to provide opinions about access suitability to the marinas and moorings where our boats are located. Rather, our intention is to provide an accurate description of the immediate surroundings of our boats and access to their mooring together with information about gaining access to the boats

General Statement

The Trust was founded in 1983 and since that time, people with mobility challenges and those who rely on carers have been regular guests on our trips. Consequently, our volunteers are experienced in welcoming guests who are supported by carers or who have mobility challenges. However, please be aware that our crew are not trained, or insured to physically assist service users, especially wheelchair users using the lift. The hirer must have enough suitable assistants to perform these tasks. Where guests require carer support, it is a requirement in all cases, that the guest is accompanied throughout the trip by their carer.

Information about this carer requirement and how guests and carers form part of the maximum number of guests on a trip is provided elsewhere.

Please contact us before you make a booking if you would like to know more Intormation about access.

Leicester Marina, Pinfold Road, Thurmaston, Leicester, LE4 8AS - mooring for Halseyon Days.

Vehicular access to the marina is barrier controlled. There is a speed limit on site and guests are asked to always adhere to this limit and respect those who live permanently on the boats in the marina.

Having accessed the site, free car parking is supplied and is located within 300 metres of the mooring for Halseyon Days (closer parking is available for "dropping off nearer to the boat).

Gravel pathways run from the parking areas to Halseyon Days. Once at the mooring, an access ramp leads down to the boat's pontoon.

Halseyon Days has a wheelchair lift (dimensions 84cm × 115cm) fitted ta the rear of the boat. Our volunteers are trained in the use of the lift.

Location details for Leicester Marina are located elsewhere.

Details of the onboard facilities are provided elsewhere.

Because of access issues, the Trust recommends the use of Halseyon Days for trips where guests require the use of wheelchairs.

Barrow Boating, Mil Lane, Barrow upon Soar, Loughborough, LE12 8LQ- mooring for Dandelion.

There is no parking for guests at Barrow Boating boatyard; rather guests are required to park appropriately on the roads near to the boatyard. We would ask that all guests using such parking are mindful of and considerate to the residents.

Parking should be possible within a 5-minute walk of Dandelion. This walk will initially be on pavements and subsequently, for approximately 250 metres, on a gravel path which runs parallel to the river.

Dandelion has a wheelchair lift (dimensions 90cm x 180cm) fitted at the front of the boat. Our volunteers are trained in the use of the lift.

Location details for Barrow Boating are located elsewhere

Details of the onboard facilities are provided elsewhere.

Because of access issues, the Trust recommends the use of Halseyon Days for trips where guests require the use of wheelchairs.

2. Assistance Dogs

Assistance Dogs are allowed on all Baldwin Trust trips subject to prior notification to and, agreement with the Trust; this must be done at the booking stage and will be confirmed in writing by the Trust.
We require that the dog complies with the terms of the Equality and Human Rights Commission stating that assistance dogs:

highly trained.
will not wander freely around the boat.
will sit or lie quietly on the floor next to its owner and is trained to go to the toilet on command and so are unlikely to foul in a public place.

It is important that the person making the booking informs fellow passengers that a dog will be on board the boat.

Date Issued: January 2024 Review no later than: January 2025

Complaints Policy

We work hard to make sure our boats run on time and provide you with the excellent trip you expect. However, sometimes things can happen beyond our control. When this happens, we want to hear about them as soon as possible so that we can learn from your experiences.

In the event of something happening which you feel we need to know about, we ask that you:

Bring the matter to the attention of the skipper and/or crew on the day of your trip, ideally at the time the problem occurs.
If, however this is not possible or practical for any reason, or if you feel the matter needs more attention, please send an email as soon as possible, and certainly within 48 hours, to the following address: bookings@baldwintrust.co.uk
We will acknowledge your email within 24 hours and try to provide a full reply within 72 hours. However, if more detailed investigations are required which prevent a full response within these timescales, then we will respond as soon as we are able to do so.

Date Issued: February 2025 Review no later than: May 2026

The Baldwin Trust Risk Assessment Policy

Activity description: Cruises on waterways for disabled and other groups.

Al skippers are fully trained to NCBA CCBM, and are First Aid Trained (First on Scene).

The boats hold current licenses and current Boat Safety Certificates.

AREA	HAZARD	WHO IS AFFECTED	RISK LEVEL	CONTROL MEASURES
Car Parks. Passengers leaving vehicles.	Other vehicles passing by/parking. Injury from moving vehicles.	Passengers and crew	LOW	Crew to be aware of vehicles and to direct arriving passengers safe route to boarding pontoon.
Route to boarding pontoon.	Risk of slips, trips, falls and inclines.	Passengers and crew	LOW	Crew to be aware of passengers arriving and directing them to the boarding pontoon.
Boarding Pontoon.	Risk of slips, trip and falls into water.	Passengers and crew	MEDIUM	Crew to be aware of passengers.
Boarding Boats.	Risk of slips and falls onto the boat or into water.	Passengers and crew	MEDIUM	Crew to be aware of passengers.
Lift Operation.	Feet being under the edge of the lift during operation.	Passengers and crew	LOW	Lifts are fitted with an override system which is tested annually.
Boarding and movement of Wheelchairs.	Risk of Wheelchairs tipping. Risk of incorrect positioning on hydraulic lift.	Passengers and crew	MEDIUM	Crew to be aware of Wheelchairs and to supervise as necessary. Crew only to operate the hydraulic lift.
Lift Operation.	Passengers stepping onto or Wheelchairs being wheeled onto the lift before it is fully raised.	Passengers and crew	LOW	Crew to be aware of ANY passenger or crew movement and to supervise as required. Crew only to operate the hydraulic lift.
Roof.	Slips, trips and falls into the Water.	Passengers and crew	MEDIUM	Crew to monitor cabin areas for obstacles and hazards at all times and remove as and when required.
Main Cabin.	Slips and trips.	Passengers and crew	MEDIUM	Crew to monitor cabin areas for obstacles and hazards at all times and remove as anc when required.
Galley.	Boiling water, Steam and hot foods.	Passengers and crew	MEDIUM	NO drinks or food to be served whilst approaching or inside locks or whilst mooring up. All spillages to be cleaned up immediately.
Stern Deck.	Passengers asking to see how the boat is run.	Passengers and crew	LOW	Skipper and Crew to be aware of Passengers whilst on the Stern Deck. Life Jackets are available. Under 16's must wear buoyancy aids.
Bow.	Passengers sitting outside.	Passengers	LOW	Skipper to highlight the dangers. Crew to monitor during cruise and under 16 year olds must wear buoyancy aids.
Bow (2).	Persons located in the bow when turning the boat in narrow channels.	Passengers and crew	MEDIUM	Skipper to ensure that the bow area is clear to avoid contact with bushes and trees at the canal side.
Locks.	Passengers wishing to help with the locks Slips, falls into the water.	Passengers and crew	MEDIUM	Crew to advise the safe disembark and boarding of the Passengers. Crew to advise of the dangers of the locks and safe handling of the lock mechanics/operation.
Boat operation.	Collision, Grounding.	Passengers and crew	LOW	Operation of boats to be carried out by trained Skipper and Crew.
Falling Overboard.	Shock and Water inhalation/ingestion.	Passengers and crew	LOW	Skipper and Crew are trained in safety procedures.
Boarding Ramp movement when other boats passing by.	Passengers on Boarding Ramp.	Passengers and crew	MEDIUM	Crew to visually check to see if any boats are approaching and to STOP boarding until boats have passed by.
Lift Operation.	Operating by persons other than Crew.	Passengers	LOW	Lifts to be turned off when not in use by Crew.
Boat taking on water.	Wet clothes, shock, hypothermia.	Passengers and crew	LOW	Move boat to the bank and passengers to be evacuated A.S.A.P. Boats are fitted with bilge pumps which must be turned on.
Gas Leak.	Inhalation, sickness, breathing difficulties.	Passengers and crew	LOW	Control Safety Alarm devices are fitted, isolator valves on gas cookers, heating boilers are Clearly marked.
Fire onboard.	Smoke inhalation and burns.	Passengers and crew	LOW	Fire extinguishers are situated on the boats and are annually serviced Crew to ensure Passengers are moved away as far as possible from the fire. The Boat is to be moved to the bank and Passengers and Crew to be evacuated A.S.A.P. If necessary, the Fire Brigade are to be called by the Skipper or Crew.

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